As we continue our efforts to provide exceptional customer service, we are happy to share with you that effective March 27th, 2023, we will be utilizing a new system for your service scheduling, billing, invoicing, and more. This will allow us to better serve you as a customer. This also includes implementing a new phone menu to assist with routing your inquiries on scheduling, billing or new service requests to the most appropriate colleagues to support your needs. This system upgrade will not impact the world-class service you receive today. However, we realize there may be customer questions about this transition, so we have compiled a list of frequently asked questions for your reference.
Yes. Please mail payments to:
Arrow Environmental Services
PO Box 740608
Cincinnati, OH 45274
Yes. You will receive a new account number that can be found on your next invoice dated on or after March 27, 2023. customers billed separately for each location will continue to receive separate invoices. However, each invoice will now have a new account number.
Please use out new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more. https://www.arrowservices.com/customer-portal/
I have two bills for the same service, with different invoice numbers, but only have one account/service with you. Am I being double billed?
No, you are not being double billed. If you have already received an invoice for a past service, and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call us to reach one of our customer service representatives who will be able to assist you with more information.
No. Rest assured that your Specialist has not changed due to this system migration.
No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at the price you were previously being billed.
If your account is currently set up to automatically charge your credit card,
there will not be any change. If you have automatic payments set up with your bank or other private vendors, you will need to update this information with those vendors.
Going forward, you will only receive a credit card receipt, if you have an email address on file with us. No invoice or statement will be provided. Your credit card receipt or bank statement will list Rentokil as the merchant To obtain or verify your email address for a credit card receipt, please contact customer support at 888-496-3003.
Instead of receiving multiple renewal notices you will now receive an invoice the month prior to your renewal date.
We will implement a new phone menu to assist with routing your inquiries on scheduling, billing or new service requests to the most appropriate colleagues to support your needs.
If requested to receive appointment reminders, our new system will be
generating an email or automated phone call to you approximately 48 hours in advance, you may always select to change your contact information or notification preference.
Invoice Format: For Non-Autopay customers, you will receive an invoice at time of service with service address, account number and invoice number listed, instead of a statement at the end of month. You will have a new account number.
Net Pay Terms: Default of 30 Days from date of invoice, unless contract specifies otherwise.
Billing Changes: There will not be any changes to your billing schedule or frequency.
Finance Charges: If full payment is not made within 30 days after invoicing, a finance charge may be added to the unpaid balance. Finance charges are computed by a periodic rate of the maximum amount permitted by local and state law added to the previous balance after deducting the current payment and or credits appearing on the statement. A minimum late charge of $1.00 may be imposed.
Company Name: Arrow Environmental Services
Tax ID #: 23-1568350
P.O. Box 740608
Payment Options: You will receive a new account number. This new number will appear on your next invoice, or you can contact customer care to obtain your new account number.
● Online Bill Pay: To pay invoices visit www.arrowservices.com and click on “My Account”.
● Check: Please make checks payable to Arrow Environmental Services and send to the remittance address, listed above.
Tax Exempt Organizations: If you are a tax-exempt entity, Arrow Environmental Services requires a current copy of the tax-exempt certificate to be on file. Otherwise, taxes may be charged.
Invoice, Billing and Tax Exemption Support: Telephone: 888-496-3003
Monthly Statements: Statements are available upon request.